Privacy Policy

Last updated: 5 November 2026

Havenroo is operated by LDS GROUP LLC, a United States company with its registered business address at 5830 E 2nd St Ste 7000, Casper, WY 82609, United States (“Havenroo”, “we”, “us” or “our”).

This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, place an order, contact us or otherwise use our services.

Our online store is powered by Shopify. We primarily serve customers in Australia, and orders are fulfilled through suppliers in China.

For privacy enquiries, contact hello@havenroo.com.

1. Personal information we collect

The information we collect depends on how you interact with us. It may include:

• Contact and delivery details, such as your name, email address, telephone number, billing address and delivery address.
• Order information, including products purchased, amounts paid, delivery details, returns, refunds and order history.
• Payment-related information, such as payment method, transaction references and payment status. Payment credentials are processed by Shopify and the payment provider you select. We do not need your full card number or card security code for customer support.
• Account information, if you create an account, including your contact details and preferences.
• Customer support information, including messages, photographs and other information you provide when asking a question or reporting a problem.
• Device and browsing information, such as your IP address, browser type, device identifiers, pages viewed, referring links and interactions with our website.
• Marketing preferences, including subscription status and records of consent or unsubscribe requests.

Please do not send payment card details or unnecessary sensitive information by email or through our contact forms.

2. How we collect personal information

We collect information:

• Directly from you when you place an order, subscribe to emails, create an account or contact us.
• Automatically through cookies and similar technologies when you browse our website.
• From Shopify, payment providers, delivery partners and other service providers involved in operating our store.
• From advertising or analytics partners where those services are enabled and their use is permitted by applicable law and your privacy choices.

You can generally browse our store without identifying yourself. However, if you do not provide information needed to process an order or resolve an enquiry, we may be unable to provide that service.

3. How we use personal information

We use personal information to:

• Process payments and fulfil orders.
• Arrange delivery, tracking, returns and refunds.
• Send order confirmations and other service-related messages.
• Respond to enquiries and resolve complaints.
• Maintain customer accounts and remember preferences.
• Operate, secure and improve our website.
• Detect fraud and investigate suspicious transactions.
• Understand how visitors use our store.
• Send marketing communications where we have the required consent.
• Measure and improve advertising where permitted.
• Meet legal, accounting and record-keeping obligations.
• Establish, exercise or defend legal claims.

4. Who we share information with

We share personal information where reasonably necessary for the purposes described in this policy, including with:

• Shopify, which hosts and supports our online store.
• Payment providers, which process payments and help prevent fraud.
• Suppliers and fulfilment partners in China, which prepare and dispatch orders.
• Delivery and logistics providers, which transport parcels and provide tracking.
• Technology and support providers, such as email, hosting, customer service and analytics services.
• Advertising partners, where advertising tools are enabled and sharing is permitted by applicable law and your privacy choices.
• Professional advisers and public authorities, where necessary for legal, regulatory or business purposes.

For fulfilment, information shared may include your name, delivery address, contact details and the items ordered.

We may also disclose information in connection with a business sale, merger or restructuring, subject to applicable legal requirements.

5. Shopify

Shopify processes personal information to operate our store, support checkout and provide services such as security and fraud prevention.

Depending on the Shopify features enabled, Shopify may also process information for its own purposes, as described in its privacy policy. Certain features may combine information about interactions with our store with information from other merchants or Shopify services.

For details about Shopify’s practices and available privacy choices, see:

• Shopify Consumer Privacy Policy
• Shopify Privacy Portal

6. Cookies, analytics and advertising

Our website uses cookies and similar technologies to support functions such as shopping baskets, checkout, security and remembering preferences.

Where enabled, analytics and advertising technologies may also collect information about visits, products viewed, purchases and interactions with advertisements. These technologies can help measure advertising performance and show relevant advertisements.

You can manage cookies through your browser settings and any privacy controls available on our website. Blocking some cookies may affect store functionality.

Where consent is required for particular technologies or uses of information, we will request it before using them. You may also be able to manage personalised advertising through the relevant advertising platform’s settings.

For questions about the tools currently used on our store or your available choices, contact hello@havenroo.com.

7. Marketing communications

We send promotional emails, and SMS messages if offered, only where we have the consent required by applicable law.

You can unsubscribe using the instructions in a marketing message or by contacting hello@havenroo.com. We will action unsubscribe requests within five working days.

Unsubscribing from marketing does not stop essential messages about your orders, payments, deliveries or customer service requests.

8. International processing and disclosure

Your personal information may be stored, accessed or processed outside Australia.

Relevant locations may include:

• China, where our suppliers and fulfilment partners prepare and dispatch orders.
• The United States, where our operating company is registered and some service providers may process information.
• Thailand, from which our team may manage the store and provide customer support.
• Canada and other countries, where Shopify and its service providers operate.

The countries involved depend on the providers used and their operations. Contact us if you would like further information about relevant overseas recipients.

Where applicable law requires safeguards for overseas disclosures or transfers, we will take the steps required by that law. This policy does not ask you to waive any statutory privacy rights.

9. Security and retention

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, alteration and disclosure.

No internet transmission or storage system is completely secure. Please use secure passwords where applicable and avoid sharing unnecessary sensitive information with us.

We retain personal information for as long as reasonably necessary to fulfil the purposes described in this policy, including providing services, meeting legal and accounting obligations, resolving disputes and preventing fraud.

When information is no longer needed, we take reasonable steps to delete or de-identify it, subject to applicable retention requirements.

10. Access, correction and other requests

You can contact hello@havenroo.com to request access to personal information we hold about you or to ask us to correct inaccurate or incomplete information.

You may also ask us to delete information or withdraw consent for uses that depend on consent. We will assess these requests under applicable law. Some information may need to be retained for legal obligations, ongoing orders or dispute resolution.

Additional privacy rights may apply depending on your location and the laws that cover the relevant processing.

We may need to verify your identity before responding. We will only request information reasonably necessary for this purpose. If we cannot fulfil a request, we will explain why, unless the law prevents us from doing so.

11. Privacy complaints

If you have a concern about how we handle your personal information, email hello@havenroo.com with the details of your complaint.

We will review your complaint, investigate as appropriate and aim to respond within 30 days. If we need more time, we will explain the reason and provide an update.

If you are dissatisfied with our response, you may contact the relevant privacy regulator. Where your complaint falls within its jurisdiction, Australian customers can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

12. Children’s privacy

Our store is intended for adult customers. We do not knowingly collect personal information from children for marketing purposes.

If you believe a child has provided personal information to us, please contact hello@havenroo.com so we can investigate and take appropriate action.

13. Third-party websites

Our website may link to third-party websites or services. Their handling of personal information is governed by their own privacy policies.

Please review those policies before providing personal information to them.

14. Changes to this policy

We may update this policy to reflect changes to our services, practices or legal obligations.

The current version will be published on this page with an updated date. We will provide additional notice where required by applicable law.

15. Contact us

For privacy enquiries, requests or complaints:

Havenroo — operated by LDS GROUP LLC
Email: hello@havenroo.com
Registered business address: 5830 E 2nd St Ste 7000, Casper, WY 82609, United States

This is our registered business address. For product returns, please contact us first to obtain the appropriate return address and instructions.