Terms of Service

Last updated: 5 November 2026

Overview

Welcome to Havenroo. This website and online store are operated by LDS GROUP LLC, with its registered business address at 5830 E 2nd St Ste 7000, Casper, WY 82609, United States.

Throughout these Terms, “Havenroo”, “we”, “us” and “our” refer to LDS GROUP LLC trading as Havenroo. “Services” refers to our website, online store and related services.

Our store is powered by Shopify. Purchases made through our store are transactions between you and LDS GROUP LLC.

These Terms explain the conditions governing your use of our Services and purchases from our store. Please read them alongside our Privacy Policy, Returns & Refunds Policy and any delivery information provided before checkout.

Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified, including under the Australian Consumer Law.

1. Access and accounts

To place an order, you must be at least 18 years old or have the permission and supervision of a parent or legal guardian authorised to enter into the transaction.

You agree to provide accurate and current contact, billing and delivery information. You must be authorised to use the payment method supplied.

If you create an account, please keep your login details secure and notify us promptly if you suspect unauthorised access. You are responsible for activity you authorise through your account. This does not make you responsible for losses caused by our failure to meet our legal obligations.

2. Product information

We take reasonable care to describe our products accurately, including their contents, quantities, intended uses and prices.

Product colours may appear slightly different depending on your screen settings. Such differences do not affect your rights if a product is materially different from its description or otherwise fails to meet a consumer guarantee.

Photographs may show multiple products or accessories for illustration. The selected product description and pack information identify what is included in your purchase.

We may update product listings or discontinue products for future purchases. Changes will not alter an order we have already accepted without your agreement, except where required by law.

3. Product use and safety

Please read and follow the product packaging, directions and safety warnings before use.

Our washing machine cleaner tablets are intended for cleaning washing machines. Use them in an empty machine and follow both the product directions and your washing machine manufacturer’s care instructions.

Store cleaning products securely, out of reach of children and pets. Do not ingest them or mix them with other cleaning products unless the product directions expressly permit this.

If packaging is damaged, contents are leaking or you have a safety concern, stop using the product and contact hello@havenroo.com.

Results may vary depending on the condition of the machine, the type of build-up and correct use. This does not limit our responsibility for product descriptions, express promises or consumer guarantees.

4. Orders and acceptance

Please review your selected products, pack quantities, delivery address and total price before submitting an order.

Submitting an order is an offer to purchase. An automated acknowledgement confirms that we have received your order. Acceptance occurs when we confirm that your order has been accepted or dispatched.

We may decline an order before acceptance for reasonable reasons, such as unavailable stock, a payment failure, a delivery restriction, a material listing error or reasonable suspicion of fraud.

If there is a problem with your order, we will contact you using the details supplied. We will not substitute a different product, increase the agreed price or materially change your order without your agreement.

If we cannot fulfil an order and payment has been taken, we will promptly arrange a refund for the unfulfilled items and any related delivery charges.

5. Prices and payment

Unless expressly stated otherwise, prices are displayed and charged in Australian dollars (AUD).

Displayed consumer prices include applicable GST where we are required to collect it. Delivery charges, where payable, are disclosed before you complete your purchase.

We will disclose any additional mandatory charges we collect before you place your order. We will not add an undisclosed charge after purchase without your agreement.

Your bank or payment provider may apply its own currency conversion or international transaction fees. These are determined by that provider.

Prices and promotions may change for future orders. A later price change does not alter the price of an order already accepted.

Payments are processed through the payment methods available at checkout. Please do not send card numbers or card security codes to us by email.

6. Promotions and pack offers

Promotions apply for the period and under the conditions stated with the offer.

For multi-box packs, the product page identifies the total number of boxes or tablets included. Where savings are shown against buying individually, the comparison is with the stated price of purchasing the equivalent quantity separately.

Any free-delivery conditions or discount-code restrictions will be disclosed with the offer or before checkout.

Promotional conditions do not limit your rights under the Australian Consumer Law.

7. Shipping and delivery

We primarily deliver to Australia. Available destinations, delivery charges and estimated delivery times are shown in our delivery information or at checkout.

Orders are fulfilled through suppliers in China and shipped internationally to customers in Australia.

Delivery estimates include the information stated at the time of purchase. If processing and transit times are shown separately, please allow for both.

Delivery times may be affected by customs processing, carrier disruption, public holidays or other events. If we become aware of a significant delay, we will take reasonable steps to inform you and assist with a resolution.

We remain your point of contact for delivery problems. Handing a parcel to a carrier does not remove our obligations to you.

If your order is missing, damaged in transit or not delivered within the stated timeframe, contact hello@havenroo.com. We will investigate and provide an appropriate resolution, including any remedy required by law.

These Terms do not require you to accept an unreasonable or indefinite delay.

8. Delivery details and order changes

Please ensure your delivery address is complete and correct.

If you notice an error or wish to change or cancel your order, contact hello@havenroo.com as soon as possible. We will try to assist, but changes may no longer be possible once fulfilment or dispatch has begun.

If a parcel must be resent because you supplied an incorrect address, we may ask you to cover reasonable additional delivery costs. We will explain and agree those costs with you first.

You will not be charged additional delivery costs caused by an error on our part.

This section does not limit cancellation, refund or other rights available under applicable law.

9. Returns and refunds

Our voluntary change-of-mind return policy allows you to request a return within 30 days of receiving your order, subject to the conditions in our Returns & Refunds Policy.

For change-of-mind returns, products must be unused and unopened, with their original packaging and seals intact. Return postage is payable by the customer, and original delivery charges are not refundable.

These conditions apply only to change-of-mind returns. They do not apply to the extent that they would restrict your rights for faulty, damaged, incorrectly supplied or otherwise non-compliant products.

Please contact hello@havenroo.com before sending a return so we can provide the appropriate address and instructions. Our registered business address is not an automatic return destination.

Full details are set out in our Returns & Refunds Policy.

10. Australian Consumer Law

Our goods come with consumer guarantees under the Australian Consumer Law that cannot be excluded.

For a major failure, you are entitled to choose a refund or replacement. You may also be entitled to compensation for reasonably foreseeable loss or damage.

For a minor failure, we will provide an appropriate remedy within a reasonable time, as required by law. If the problem is not resolved within a reasonable time, further rights may apply.

Your statutory rights are not limited to our 30-day change-of-mind return period. They also apply to discounted products.

You do not need the original packaging to make a claim for a faulty product, although we may reasonably request proof of purchase.

If any provision of these Terms or our store policies conflicts with a right that cannot lawfully be excluded, that right prevails.

11. Shopify and third-party services

Shopify provides the platform that enables us to operate our online store. LDS GROUP LLC is the seller of the products purchased from Havenroo and is responsible for handling enquiries about those purchases.

Certain features, such as payment services, may be provided by third parties and may be subject to their own terms.

Our website may also contain links to external websites. We do not control their content or operation. Please review their terms and privacy policies before using them.

The involvement of Shopify, a payment provider, a supplier or a delivery partner does not remove any responsibility we have to you under applicable law. Nothing in these Terms excludes any liability of a third party that cannot lawfully be excluded.

12. Privacy

Our Privacy Policy explains how we collect, use, store and disclose personal information.

Information necessary to operate the store and fulfil orders may be processed by Shopify, payment providers, suppliers and delivery partners, including outside Australia.

Please read our Privacy Policy for details about overseas processing, marketing choices, access requests and privacy complaints.

Using our website does not, by itself, constitute consent to marketing or other processing for which separate consent is required.

13. Intellectual property

The Havenroo name, branding, website design and original content are owned by us or used with permission from their respective owners.

You may browse our website, share links and retain copies of product information or order documents for personal use.

Unless permitted by law or authorised by the rights holder, you must not reproduce or commercially exploit our original content, branding or designs.

Shopify’s name and branding, and other third-party materials, remain the property of their respective owners.

14. Reviews and submitted content

Reviews must reflect your genuine experience. Please disclose any incentive received in connection with a review.

You must not submit content that is unlawful, misleading, abusive, infringes another person’s rights or contains someone else’s personal information without permission.

If you submit a review, photograph or other content specifically for public display on our store, you grant us a non-exclusive, royalty-free permission to display and reproduce it for that purpose. You retain ownership of your content.

We may make minor formatting or spelling edits without changing the meaning of a review. We will not remove a review solely because it expresses a genuine negative opinion.

Private customer support messages and photographs sent to resolve an order problem are not automatically authorised for use in advertising. We will seek permission before using them for that purpose.

15. Prohibited use

You must not use our Services to:

• Commit fraud or engage in unlawful activity.

• Impersonate another person or provide deliberately misleading information.

• Attempt to access accounts or systems without authorisation.

• Introduce malware or interfere with website security.

• Collect other customers’ personal information without permission.

• Send spam or harass our staff or other users.

• Infringe intellectual property or other legal rights.

We may take proportionate action where reasonably necessary to prevent misuse or protect the security of the Services.

16. Website availability and errors

We aim to keep our website accurate and available, but maintenance, technical problems or other interruptions may occur.

We may correct errors in product information, availability or pricing. If an error affects an order you have placed, we will contact you promptly to explain the issue and available options.

We will not require you to accept a higher price or a materially different product without your agreement. Any cancellation or refund will be handled consistently with applicable law.

Nothing in this section excuses misleading descriptions or removes your rights relating to an accepted order.

17. Responsibility and liability

Each party remains responsible for its conduct and obligations under applicable law.

We do not exclude liability for fraud, misleading conduct, negligence or any other matter where exclusion would be unlawful.

We are not responsible for losses to the extent they are caused by your unlawful conduct or misuse of a product contrary to clear and appropriate instructions. This does not exclude responsibility for a product defect, inadequate instructions or a failure on our part.

No provision of these Terms requires you to indemnify us for losses caused by our own acts or omissions.

18. Suspension or termination of access

We may suspend or restrict access where we reasonably believe there has been fraud, a serious breach of these Terms or a security risk.

Where appropriate, we will explain the reason and give you an opportunity to resolve the issue. Immediate action may be necessary to prevent harm or comply with the law.

Suspending an account does not remove your rights relating to existing orders, refunds, complaints or consumer guarantees.

19. Complaints and disputes

If you have a complaint, contact hello@havenroo.com with your order number, relevant details and the outcome you are seeking.

We will review your complaint and work with you towards a fair resolution.

You do not have to give up any right to contact a consumer protection agency, seek independent advice or bring a claim before a competent court or tribunal.

20. Applicable law

For purchases delivered to Australia, these Terms are governed by the applicable laws of Australia and the state or territory in which you reside.

You may bring proceedings before a court or tribunal with jurisdiction over the dispute. These Terms do not require Australian consumers to bring claims exclusively in the United States.

Any mandatory protections that apply to you remain unaffected.

21. General provisions

If a provision of these Terms is found to be unlawful or unenforceable, it will be ineffective to that extent. The remaining provisions will continue to apply where they can operate independently.

A delay in exercising a right does not, by itself, waive that right.

These Terms, the applicable product description, the agreed order details and the store policies disclosed before purchase form the terms of your purchase. They do not exclude representations or promises on which you are legally entitled to rely.

Any transfer of our business or contractual obligations must preserve your existing rights and must not materially reduce the protections available to you.

22. Changes to these Terms

We may update these Terms to reflect changes in our business, Services or legal obligations.

Updated Terms will be published on this page with a revised date. We will provide additional notice where required by law.

Changes apply prospectively. Orders already accepted remain subject to the Terms that applied when they were placed, unless you agree otherwise or a change is required by law.

23. Contact information

For questions about these Terms or an order, contact:

Havenroo — operated by LDS GROUP LLC
Email: hello@havenroo.com
Registered business address: 5830 E 2nd St Ste 7000, Casper, WY 82609, United States

For product returns, please contact us first to obtain the appropriate return address and instructions.